Took all our money put of our bank account without a single notice in the mail that we had a bill with them!!
I called to set up payment arrangements on a bill I had in collections with them. I spoke with Crystal who was very friendly, polite, and helpful. She explained everything to me, answered my questions, and was very professional. They offered weekly, bi-weekly, or monthly payment options which worked out perfectly. I hope the payment process goes smoothly and debt is settled fully within a couple of weeks, the only reason I didn't give them a 5 was because I haven't actually made a payment with them yet.
i have been making payments since last year with the agreement of their office, also still have the agreement after the 6 months i never recieved a letter to up the amount, called and spoke to the secretary who also seen im current on my payments but another girl in the office filed fora garnishment illegaly mind you, without leaving notes in my file to say why, trying to give them the chance to fix their screw up but sueing them is about to become a option when i have all my proof, Not at all happy with the service though the secretary was very friendly and willing to help me out
I called to pay a debt they were collecting. When I asked my options, the woman was extremely rude. I asked how long it would take if I needed to go to court and she said, "How should I know, you think I run the courthouse?" Everything I asked was responded to with a sarcastic remark. I even asked the exact balance I owed (just to be sure) and her reply was, "I'm not the one asking for it, so I don't know." No one should ever be treated like that, especially from an attorney's office. Despicable.
These people can't even read a gas bill right and are very unprofessional. This firm is not a good option.
Jay W Vander Velde Law Office is a US Lawyer based in Emporia, Kansas. Jay W Vander Velde Law Office is located at 527 Commercial St # 400, Emporia, KS 66801, USA.
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