Cooked the way we asked and delivered quickly and at the right temperature. Salad and drinks cold, everything else was hot.
2 for 25, steak, garlic mashed potatoes and green beans with a house salad!
Yeah we're a Chili's family now lol
We visited this restaurant on Sunday, July 16, 2017 arriving at approximately 1:35 pm. We waited over an hour and a half for food and they weren't that busy. People who arrived after us got their food and left before we even got ours. We weren't seated in an out of the way area either, we were right by the front doors. Took server, Ryleigh, three times being asked for sweetener for my Mom's tea. It took almost 45 minutes for the server to even say she would go check on our food to find out what was taking so long. Then said it was some kind of a computer screw up. Then it took 10-15 minutes more to get told they were still working on the salad. The food was not very good. Some was cold and/or over cooked and/or dry. I'm guessing the four cheese mac n' cheese is normally good!! Then we asked for a manager. Who, when she (the assistant manager) came to our table, said "Let me have it"!! Our server had told her there was a problem, but left out the fact that we had waited well over an hour for our food. She offered 1/2 off. My Mom informed her it should be free. We did get it free, but still the lack of doing their jobs and lack of a descent attitude was not even worth it!! She came back to our table and gave us (my mom, grown daughter and myself) her card with a note on the back of it with her signature offering us a free entree on our next visit and giving my daughter four free kid meal cards (she had two of her kids with her). We had met there to eat lunch and to drop off one son and pick up another son to spend time in Wichita with their grandparents. Won't be making that mistake again, even with free meals being offered. Oh and did I say, we already had an Applebee's gift card we were going to use that my Mom had received as a gift.
My mom and I were left sitting at the bar for 45 minutes with a sprite and water. Walked out because our food never came. Others came in after us, and got their food quickly. The difference? They ordered alcohol and received better service because of it.
Our waiter was not very attentive. He never came back and ask us if we needed refills for our drinks. He did check and make sure our meal was okay. When we were finished he never check to see if we would like to have desert. So we just paid the bill and left. I won't be going back to that Applebee's again. I am not from the area but I do a lot of traveling all over and usually try to stop at Applebee's. Most of them I have gotten a lot better service.
Got ask if I was part of the group that was cut off and I said no. Served me drinks then, after serving me the drinks they said the hot water shut off and couldn’t serve any more drinks or food. Finished my drink and went back to original table, then saw them serving drinks to other people. (Or food wasn’t even right when we got it)
Applebee S Neighborhood Grill Bar is a US Restaurant based in Emporia, Kansas. Applebee S Neighborhood Grill Bar is located at 2901 Eaglecrest Dr, Emporia, KS 66801, USA.
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